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Privacy Policy

Effective Date: September 12, 2025

Your privacy is not an afterthought — it is the foundation upon which we build trust. At TradeXcope, we treat your personal information with the highest degree of care, transparency, and respect. This Privacy Policy outlines how we collect, use, disclose, store, and protect your data when you interact with our trading platform, website, mobile applications, customer support channels, and all affiliated services (collectively, “the Platform”).

By accessing or using the Platform, you acknowledge that you have read, understood, and consented to the practices described in this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

1. Information We Collect

We collect information to provide, personalize, secure, and improve our services. The types of information we collect include:

a. Personal Identification Information

  • Full name, date of birth, and government-issued ID details;
  • Residential address and proof of address documents;
  • Email address and verified mobile number;
  • Photographic identification (e.g., passport, driver’s license) for KYC verification.

b. Financial and Transactional Data

  • Bank account details, payment card information, and e-wallet credentials;
  • Deposit and withdrawal history, trading volumes, and account balances;
  • Transaction IDs, timestamps, and IP addresses associated with financial activity.

c. Technical and Usage Data

  • Device information (operating system, browser type, hardware model);
  • IP address, time zone, and approximate geolocation;
  • Platform usage patterns, session duration, clicked links, and viewed pages;
  • Cookies, pixel tags, and similar tracking technologies (see Section 5).

d. Communications and Support Data

  • Records of correspondence with our customer service team;
  • Chat logs, support tickets, and voice recordings (where legally permitted);
  • Feedback, survey responses, and contest entries.

e. Third-Party and Public Sources

We may supplement the information we collect with data from public databases, identity verification services, credit bureaus, or fraud prevention networks to ensure regulatory compliance and platform security.

2. How We Use Your Information

Your data is never sold. It is used solely to deliver, enhance, and safeguard your experience on TradeXcope. Specifically, we use your information to:

  • Provide and Manage Services: Open, verify, and maintain your trading account; process deposits and withdrawals; execute trades; send confirmations and statements.
  • Ensure Compliance: Fulfill legal obligations under anti-money laundering (AML), counter-terrorism financing (CTF), and know-your-customer (KYC) regulations.
  • Enhance Security: Monitor for suspicious activity, prevent fraud, detect unauthorized access, and protect against cyber threats.
  • Personalize Experience: Tailor content, recommend educational materials, and optimize interface layout based on your usage patterns.
  • Communicate with You: Send service-related notifications, security alerts, policy updates, promotional offers (with consent), and respond to your inquiries.
  • Improve Our Platform: Analyze trends, conduct research, develop new features, and troubleshoot technical issues.
  • Enforce Legal Rights: Defend against legal claims, enforce our Terms of Service, and cooperate with law enforcement when required.

3. Legal Basis for Processing (GDPR & Global Compliance)

Depending on your jurisdiction, we rely on the following legal bases to process your personal data:

  • Contractual Necessity: To perform our obligations under the agreement with you (e.g., account management, trade execution).
  • Legal Obligation: To comply with applicable laws, regulations, or governmental requests (e.g., AML/KYC checks).
  • Legitimate Interest: To detect fraud, improve our services, ensure network security, and conduct internal analytics.
  • Consent: For marketing communications, optional cookies, or processing sensitive data — where required by law, we obtain your explicit consent.

4. Data Sharing and Disclosure

We do not rent or sell your personal information to third parties for their marketing purposes. However, we may share your data in the following circumstances:

  • Service Providers: Trusted partners who assist us with payment processing, identity verification, cloud hosting, customer support, and analytics — bound by strict confidentiality agreements.
  • Regulatory & Legal Authorities: When required by law, subpoena, court order, or to protect our rights, users, or the public.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction, with appropriate safeguards.
  • With Your Consent: We may share data for specific purposes only after obtaining your explicit permission.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance functionality, analyze performance, and deliver personalized content. These include:

  • Essential Cookies: Required for platform security, session management, and core functionality.
  • Performance Cookies: Collect anonymous usage data to improve site speed and user experience.
  • Functional Cookies: Remember preferences (e.g., language, timezone) to personalize your interface.
  • Advertising Cookies: Used only with consent, to deliver targeted promotions and measure campaign effectiveness.

You may manage or disable cookies through your browser settings. However, disabling essential cookies may impair your ability to use the Platform.

6. International Data Transfers

TradeXcope operates globally. Your data may be transferred to, stored in, and processed in jurisdictions outside your country of residence — including the Cayman Islands and other countries with data protection laws that may differ from yours. We implement appropriate safeguards, including Standard Contractual Clauses (SCCs) and encryption, to ensure your data remains protected in accordance with international standards.

7. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this Policy, unless a longer retention period is required or permitted by law. For example:

  • Account data is retained for 5 years after account closure for regulatory compliance;
  • Transaction records are kept for 7 years to meet financial auditing requirements;
  • Support communications are archived for 3 years unless needed for ongoing disputes.

Upon request, we will securely delete or anonymize your data where legally permissible.

8. Your Rights and Choices

Depending on your location, you may have the right to:

  • Access, correct, or update your personal information;
  • Request deletion of your data (subject to legal exceptions);
  • Restrict or object to certain processing activities;
  • Withdraw consent (where processing is based on consent);
  • Receive a portable copy of your data in a structured, machine-readable format;
  • Lodge a complaint with a supervisory authority.

To exercise any of these rights, please contact us at support@tradexcope.com. We will respond to your request within 30 days, subject to verification of your identity.

9. Security Measures

We implement industry-leading technical and organizational safeguards to protect your data, including:

  • End-to-end encryption for data in transit and at rest;
  • Multi-factor authentication and role-based access controls;
  • Regular penetration testing and vulnerability assessments;
  • Employee training on data protection and confidentiality;
  • Secure data centers with physical and environmental controls.

While no system is 100% immune to risk, we continuously evolve our defenses to meet emerging threats.

10. Children’s Privacy

TradeXcope is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have inadvertently collected such data, we will take immediate steps to delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal obligations, or technological environment. Material changes will be communicated via email or prominent notice on the Platform prior to their effective date. We encourage you to review this Policy periodically.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact our Data Protection Officer:

Email: support@tradexcope.com
Mailing Address: TradeXcope Ltd., 90 Fort Street, P.O. Box 32010, George Town, Grand Cayman, KY1-1205, Cayman Islands

We are committed to addressing your inquiries promptly and transparently.

13. Final Note: Your Trust, Our Priority

At TradeXcope, we don’t just comply with privacy laws — we exceed them. We believe that true innovation in fintech begins with uncompromising integrity in data stewardship. Your confidence is our most valuable asset, and we guard it with vigilance, transparency, and relentless dedication.

Trade boldly. Rest assured. Your privacy is protected — always.